Product Support Representative III
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA, Jacksonville, FL, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in business, finance, or related discipline, or the equivalent combination of education, training, or work experience
- Typically, 4 or more years of demonstrated experience in customer service and/or problem resolution with technical and banking products
- Capable of researching electronic fund transfer (EFT) issues and documenting/reporting resolution
- Knowledge of business analysis and financial implementations
- Strong problem-solving skills with a professional comfort level of communicating with all levels of an audience, including clients, colleagues, and executives.
Responsibilities
- Address customer inquiries and resolve support issues, such as address changes, processing orders, warranty, or billing and payment updates.
- Provide in-depth electronic fund transfer (EFT) support and research client issues.
- Troubleshoot software and/or equipment problems and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
- May contribute to implementation and/or program improvement initiatives.
Preferred Qualifications
- Direct work experience with electronic fund transfers (EFTs)
- Knowledge of FIS products and systems
- Prior banking or merchant experience