Product Support Operations Consultant

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers and peers.
Knowledge of the importance of ‘big picture’ thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Develop & maintain rebuild efficiency and quality standards through CRC Certification materials & program.
Perform CRC assessments with DSD field support team at dealer component rebuild facilities.
Integrate Continuous Improvement and Best Practice ideas as part of your business activities.
Collaborate extensively with DSD’s.
Support dealer component rebuild projects by identifying Best dealer practices and working with engineering & support teams on specific projects, supporting the reuse of Caterpillar product.
Working with dealers on capital plans and skill requirements for workshops.
Ability to effectively communicate and influence at all levels of a dealership.