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Product Support – Gps – Engineer II – E2
| Company | Applied Materials |
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| Location | Santa Clara, CA, USA |
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| Salary | $100000 – $136500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
- Explains difficult or sensitive information; works to build consensus
Responsibilities
- Develop new procedures and Best Known Methods (BKMs) to service new products
- Contribute to the FMECA process
- Participate in or own first chamber Build & Test in Apps lab
- Solve issues, or work with Engineering to address issues identified
- Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
- Participate in or own CAPA process
- Conduct or facilitate Failure Analysis (FA) if needed
- Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
- Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Collect process and qualification data to create product Best Known Methods (BKMs)
- Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
- Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Preferred Qualifications
No preferred qualifications provided.
