Product Support Engineer
| Company | Emerson Electric |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Engineering, Computer Science or related STEM degree
- 5+ years of experience with Emerson’s automation systems, with at least 2 years of experience with DeltaV communication services, Ethernet networks, and open system communication protocols
- Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base
- Legal Authorization to work in the United States – sponsorship will not be provided for this role
Responsibilities
- Provide support for Emerson’s Automation products and solutions.
- Resolution of automation system issues relating to communications, networking, infrastructure, and cyber security.
- Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.
- Provide feedback to our Product Marketing & Technology teams regarding end user requirements.
- Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
- Create Knowledge Base Article content to inform the field about Product Information.
- Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.
Preferred Qualifications
- Master’s degree in Engineering, Computer Science or related STEM degree
- 7+ years of experience with Emerson’s automation systems, including at least 4 years of experience with DeltaV communication services, Ethernet networks, and open system communication protocols & services
- Subject Matter Expert with one or more technology disciplines represented within Emerson’s automation products and solutions