Product Strategy and Operations Lead

Company	Canary Technologies
Location	New York, NY, USA
Salary	$200000 – $250000
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior

Requirements

Bachelor’s degree in Business, Product Management, Computer Science, or a related field; an MBA or advanced degree is preferred but not required
Proven leadership experience, including managing and developing teams in a product strategy, product management, or operations capacity
5+ years of experience in product management, strategy, or operations within the software or technology industry and ideally with a focus on B2B SaaS products
Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions
Excellent communication and interpersonal skills to foster collaboration and present ideas effectively to both internal and external stakeholders
A customer-centric mindset with a strong understanding of how operational processes impact end-user experience

Responsibilities

Optimize and scale operational processes to support the deployment, adoption, and ongoing success of all Canary products
Identify and eliminate bottlenecks to ensure products deliver exceptional value to customers
Continuously improve operational efficiency to support scalable growth and a consistent customer experience
Ensure that operational systems are set up to meet the unique needs of a rapidly growing business and dynamic industry
Mentor a team, fostering a culture of collaboration, accountability, and innovation
Act as a unifying force across product, marketing, sales, and customer success teams, ensuring alignment on goals and priorities
Support product managers by operationalizing strategies, streamlining execution, and managing cross-functional initiatives
Gather and synthesize feedback from customers and internal stakeholders to inform future product strategies and improve operational outcomes
Translate Canary’s product vision into actionable plans and ensure smooth execution across all stages, from launch to optimization
Partner with product managers to operationalize strategic goals, ensuring the right resources, processes, and timelines are in place to drive success
Serve as a champion of execution, bridging the gap between big-picture thinking and on-the-ground implementation
Act as a translator of strategy into actionable operational plans that drive measurable results
Contribute to Canary’s thought leadership by staying ahead of industry trends and helping to position Canary as a leader in hospitality technology
Define, measure, and refine key performance indicators (KPIs) to track the operational health and success of Canary’s product portfolio
Leverage analytics to inform decision-making, improve operational efficiency, and identify opportunities for product and process enhancements
Provide actionable insights to leadership, helping shape priorities and resource allocation

Preferred Qualifications

Experience with agile development methodologies and product management tools is a plus