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Product Owner III

Product Owner III

CompanyPNC Financial Services
LocationHouston, TX, USA, Cleveland, OH, USA, Pittsburgh, PA, USA, New York, NY, USA
Salary$65000 – $157300
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

  • Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Responsibilities

  • Drive prioritization and execution of Retail Lending products to ensure delivery of desired experiences and business objectives.
  • Participate in key initiatives to drive the modernization of the Credit Card Servicing.
  • Act as the voice of the customer to reimagine customer experience journeys within servicing.
  • Build within Service Cloud on the Salesforce platform.
  • Owns the vision and definition of the product.
  • Serves as the voice of the Customer.
  • Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
  • Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
  • Accountable for the creation of and the integrity of the product backlog.
  • Prioritizes and leads grooming of the product backlog.
  • Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process.
  • Primary point of contact for questions from the team(s) and is empowered to make decisions.

Preferred Qualifications

  • Accountability
  • Customer Solutions
  • Data Visualization
  • Prioritization
  • Scrum Software Development
  • User Experience (UX) Design