Skip to content
Product Owner – Acqueon Dialer and Call Center Platform
| Company | Brillio |
|---|
| Location | Edison, NJ, USA |
|---|
| Salary | $60 – $65 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Expert or higher |
|---|
Requirements
- 7+ years of experience as a Product Owner in Agile/Scrum environments
- 2+ years of hands-on experience with Acqueon dialer and campaign management tools
- Strong understanding of contact center ecosystems, including Twilio, IVR, and chatbots
- Proven ability to manage complex integrations and cross-functional teams
- Excellent communication, stakeholder management, and presentation skills
- Experience with tools like Jira, Confluence, and analytics platforms
Responsibilities
- Own the product lifecycle for Acqueon-based solutions, from ideation to delivery
- Collaborate with stakeholders, clients, and product managers to define scope and refine requirements
- Write detailed user stories with clear acceptance criteria, technical constraints, and user personas
- Lead Agile ceremonies including sprint planning, backlog grooming, and retrospectives
- Act as the subject matter expert (SME) for Acqueon and related contact center technologies
- Define and maintain product roadmaps and drive Program Increment (PI) objectives
- Analyze product metrics and customer feedback to drive continuous improvement
- Ensure alignment between business goals and technical implementation
- Manage risks, dependencies, and trade-offs across multiple delivery streams
- Advocate for user experience and operational efficiency in product design
Preferred Qualifications
No preferred qualifications provided.
