Product Ops Associate
| Company | Kikoff |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $100000 – $160000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ years of experience in B2C Tech, Consulting, or a fast paced start-up environment
- Strong project management skills and the ability to align internal and external stakeholders effectively
- Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment
- Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
- Able to maintain documentation and drive process improvements for long-term operational success
- Strategic thinking and demonstrated ability to communicate long-term product strategy
Responsibilities
- Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
- Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
- Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled
- Drive policy changes, while maintaining product changelogs and determining long-term risk factors
- Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
Preferred Qualifications
-
No preferred qualifications provided.