Product Operations Manager – In-Store-CVS Media Exchange – CMX
| Company | CVS Health |
|---|---|
| Location | Boston, MA, USA, Smithfield, RI, USA, Chicago, IL, USA, Needham, MA, USA, Ambler, PA, USA, New York, NY, USA |
| Salary | $66330 – $159120 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 5+ years of overall work-related experience
- 3+ years of deep understanding of the In-Store/DOOH landscape
- 3+ years of proven organizational, time management, and project management skills
- 3+ years of proficiency using tools such as Airtable, JIRA, Confluence, Microsoft Office or similar
- 3+ years of a strong understanding of the technical aspects within the product lifecycle, especially in support of measurement, data, or engineering teams
- 3+ years of excellent communication for reporting status and aligning stakeholders
- 3+ years of proficient in risk management and conflict resolution
Responsibilities
- Assist in communicating and aligning the priorities of the Product organization with partners throughout the company, accelerating engagement and consensus on chief objectives, with a focus of In-Store
- Help develop and manage a process to evaluate, prioritize and intake requests from internal and external stakeholders
- As the operational arm of the Product team, share responsibility with Product team members for building and maintaining CMX’s roadmap
- Communicate product roadmap and feature progress, rationale for product decisions and progress on product initiatives with Product, Digital, DE, DS, and Enterprise teams
- Work across the organization to manage and unblock dependencies, run meetings across CMX to drive feature milestones, and routinely communicate status updates and potential impacts to other teams
- Implement and manage a portfolio of initiatives and projects for the Product and Operations teams, ensuring they are completed on time, within scope, and within budget
- Manage relationships with internal partners, facilitate knowledge sharing, and serve as a key stakeholder for cross-functional inquiries and issues
- Organize and align product roadmap with Product Managers to aid Product Operations leaders in executive-level conversations
- Coordinate and manage cross-functional teams working on multiple projects, ensuring clear communication and alignment on project goals and timelines
- Track and report on the progress of initiatives, resolve blockers, provide regular status updates to stakeholders, and escalate issues when necessary
- Align project outcomes with broader business goals, collaborating with product managers, engineering, marketing, sales, and other departments
- Foster a culture of open, transparent, and respectful communication across teams
- Assemble and shepherd teams to unify efforts against various projects benefiting CMX pods, assigning tasks and responsibilities based on team members’ skills and expertise
- Ensure that milestones are met, adjusting schedules as needed to accommodate changes or delays
- Optimize processes to improve the efficiency and effectiveness of product management functions
- Create communication channels and a communication strategy to ensure a single source of truth for all product and customer information
- Balance the different priorities and expectations of various stakeholders
- Improve the customer experience through insights delivered via interviews, feedback, testing, and experimentation
Preferred Qualifications
- Retail media experience preferred, but not required
- Ability to maintain a holistic view of the program or pod while managing details at the project level
- Leadership; ability to use soft skills to unite and inspire teams towards achieving program goals
- Ability to problem solve, developing effective solutions as issues arise to keep the project on track
- Conflict resolution; ability to handle conflicts that arise within a team in a constructive manner
- Ability to be flexible and adapt strategies and plans in response to internal and external factors