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Product Operations Manager

Product Operations Manager

CompanyOKX
LocationSan Jose, CA, USA
Salary$178000 – $214000
TypeFull-Time
Degrees
Experience LevelMid Level, Senior

Requirements

  • 4+ years in Product Operations, Program Management, or similar role in a fast-paced technology or fintech environment. Crypto & Digital Asset Exposure is a plus.
  • Demonstrated excellence in cross-functional stakeholder management, with a track record of driving alignment among Product, Engineering, and business units.
  • Strong organizational skills: experience mapping processes, creating SOPs, and managing multiple concurrent projects.
  • Experience in data analysis and reporting (SQL, Looker/Tableau/Power BI, or equivalent).
  • Exceptional verbal and written communication skills; comfortable presenting to large, diverse audiences.
  • Problem-solver mindset: ability to decompose complex issues, coordinate solutions, and drive ownership.

Responsibilities

  • Collaborate with the Product team to recommend feature priorities and enhancements that deliver the greatest impact for the U.S. market, using regional usage data and business goals.
  • Gather qualitative and quantitative insights from Sales, Customer Success, Support, and BD; distill and escalate top themes, pain points, and ‘quick wins’ to Product and Engineering.
  • Establish and manage end-to-end feedback processes—define channels, cadences, and SLAs—so frontline lessons learned are transparently tracked and incorporated into the roadmap.
  • Run regular syncs and steering sessions with Product, Support, Risk, and Compliance to validate priorities, clarify requirements, and ensure everyone is aligned on upcoming releases.
  • Build and maintain dashboards that surface adoption metrics, support-ticket trends, and feedback status; share succinct reports with stakeholders to guide decision-making.
  • Develop playbooks, release notes, and training materials for internal teams to ensure a smooth roll-out and consistent messaging around new features.

Preferred Qualifications

  • Crypto & Digital Asset Exposure is a plus.