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Product Operations Manager
Company | OKX |
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Location | San Jose, CA, USA |
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Salary | $178000 – $214000 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Mid Level, Senior |
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Requirements
- 4+ years in Product Operations, Program Management, or similar role in a fast-paced technology or fintech environment. Crypto & Digital Asset Exposure is a plus.
- Demonstrated excellence in cross-functional stakeholder management, with a track record of driving alignment among Product, Engineering, and business units.
- Strong organizational skills: experience mapping processes, creating SOPs, and managing multiple concurrent projects.
- Experience in data analysis and reporting (SQL, Looker/Tableau/Power BI, or equivalent).
- Exceptional verbal and written communication skills; comfortable presenting to large, diverse audiences.
- Problem-solver mindset: ability to decompose complex issues, coordinate solutions, and drive ownership.
Responsibilities
- Collaborate with the Product team to recommend feature priorities and enhancements that deliver the greatest impact for the U.S. market, using regional usage data and business goals.
- Gather qualitative and quantitative insights from Sales, Customer Success, Support, and BD; distill and escalate top themes, pain points, and ‘quick wins’ to Product and Engineering.
- Establish and manage end-to-end feedback processes—define channels, cadences, and SLAs—so frontline lessons learned are transparently tracked and incorporated into the roadmap.
- Run regular syncs and steering sessions with Product, Support, Risk, and Compliance to validate priorities, clarify requirements, and ensure everyone is aligned on upcoming releases.
- Build and maintain dashboards that surface adoption metrics, support-ticket trends, and feedback status; share succinct reports with stakeholders to guide decision-making.
- Develop playbooks, release notes, and training materials for internal teams to ensure a smooth roll-out and consistent messaging around new features.
Preferred Qualifications
- Crypto & Digital Asset Exposure is a plus.