Product Operations Manager

4+ years in Product Operations, Program Management, or similar role in a fast-paced technology or fintech environment. Crypto & Digital Asset Exposure is a plus.
Demonstrated excellence in cross-functional stakeholder management, with a track record of driving alignment among Product, Engineering, and business units.
Strong organizational skills: experience mapping processes, creating SOPs, and managing multiple concurrent projects.
Experience in data analysis and reporting (SQL, Looker/Tableau/Power BI, or equivalent).
Exceptional verbal and written communication skills; comfortable presenting to large, diverse audiences.
Problem-solver mindset: ability to decompose complex issues, coordinate solutions, and drive ownership.

Collaborate with the Product team to recommend feature priorities and enhancements that deliver the greatest impact for the U.S. market, using regional usage data and business goals.
Gather qualitative and quantitative insights from Sales, Customer Success, Support, and BD; distill and escalate top themes, pain points, and ‘quick wins’ to Product and Engineering.
Establish and manage end-to-end feedback processes—define channels, cadences, and SLAs—so frontline lessons learned are transparently tracked and incorporated into the roadmap.
Run regular syncs and steering sessions with Product, Support, Risk, and Compliance to validate priorities, clarify requirements, and ensure everyone is aligned on upcoming releases.
Build and maintain dashboards that surface adoption metrics, support-ticket trends, and feedback status; share succinct reports with stakeholders to guide decision-making.
Develop playbooks, release notes, and training materials for internal teams to ensure a smooth roll-out and consistent messaging around new features.