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Product Operations Manager
| Company | Instawork |
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| Location | Chicago, IL, USA |
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| Salary | $110000 – $140000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Product Operations Expertise (5+ years): You have a proven track record in Product Operations, successfully delivering and scaling innovative products that you’re immensely proud of, always seeking continuous improvement.
- AI Acumen: You’re not just familiar with AI; you’re an enthusiast who actively explores the latest AI technologies and tools, understanding their potential to empower builders and transform user experiences.
- Analytical & Data-Driven: Possess strong analytical and statistical skills, with extensive experience in defining, executing, and interpreting A/B tests, conducting comprehensive funnel analyses, and developing data-backed go-to-market strategies. You excel at blending quantitative insights with qualitative user empathy to solve complex problems.
- Automation Pro: Hands-on experience with automation tools such as Zapier, UiPath, Power Automate, or similar platforms, enabling you to streamline operational workflows, particularly those supporting AI product lifecycles.
- Technically Proficient: You are comfortable with SQL and/or other data analysis tools, capable of extracting and manipulating data to inform decisions. You understand technical concepts and can effectively communicate with engineering and data science teams.
- Strategic & Hands-On: You seamlessly shift between high-level strategic thinking and the willingness to roll up your sleeves and execute detailed tasks to achieve ambitious goals.
Responsibilities
- Drive Product Rollouts & Adoption: Work closely with product, design, operations, and engineering to create our outreach and rollout plans for some of our most important features with our users.
- Influence Product Development: As part of the product development lifecycle, you’ll test new capabilities, learn, and influence the product/engineering team to update the roadmap, and scale it through software.
- Optimize AI Performance & Impact: Continuously monitor, analyze, and optimize the performance of AI features, leveraging data-driven insights to directly influence the AI product roadmap and ensure operational excellence.
- Champion AI User Experience: Serve as a key advocate for our users, providing critical feedback on AI-powered features and gathering community insights to foster meaningful engagement and adoption.
- Streamline AI Operations: Spearhead strategic initiatives and implement automation to improve the efficiency, scalability, and overall user experience of our AI products.
Preferred Qualifications
- Team Leadership: Experience as a Team Lead, driving team performance and optimizing Product Operations workflows to maximize impact.
- Growth & Marketplace Experience: Prior experience working on growth teams and/or within marketplace businesses, understanding the unique dynamics and operational challenges of such platforms.
