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Product Operations

Product Operations

CompanyActively AI
LocationNew York, NY, USA
Salary$100000 – $130000
TypeFull-Time
DegreesBachelor’s
Experience LevelJunior, Mid Level

Requirements

  • 1-3 years of experience in a technical role (solutions engineering, data analysis, product operations, or technical support)
  • Technical proficiency with APIs, databases, and configuration management tools
  • Strong analytical skills with experience in Python, SQL and tools like Retool and PostHog
  • Excited about AI/ML products and B2B SaaS operations
  • Self-motivated and able to manage multiple priorities in a fast-paced startup environment
  • Detail-oriented with excellent organizational and documentation skills
  • Strong communication skills and collaborative mindset

Responsibilities

  • Execute product configuration changes, parameter adjustments, and feature toggles across our customer base based on specifications and customer requests
  • Proactively monitor and optimize product configurations to ensure each customer gets the best experience for their unique use cases
  • Engage with customers to gather insights and requirements, inform product configuration decisions, and implement those configurations in our system
  • Collaborate with GTM Engagement Managers, FDEs and Product to streamline configuration processes and identify areas for automation
  • Document configuration changes, create playbooks, and maintain detailed records of customer-specific setups
  • Troubleshoot configuration-related issues quickly and escalate complex problems to GTM Engagement Managers and FDEs
  • Maintain internal tools and dashboards to track configuration status across customers
  • Conduct quality assurance testing on configuration changes before deployment

Preferred Qualifications

  • Background in Computer Science, Engineering or related technical field
  • Experience at an early-stage startup
  • Experience with B2B SaaS products or customer-facing technical roles
  • Familiarity with GTM tools (Salesforce, Outreach, etc.) or product analytics platforms