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Product Manager – Trust & Safety
| Company | Chime |
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| Location | San Francisco, CA, USA |
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| Salary | $139600 – $195400 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Built consumer-facing products that prioritize trust, safety, or financial resilience
- Worked in complex operational or policy-heavy domains (e.g. fraud, compliance, support)
- Used analytics and experimentation to uncover insights and drive product decisions
- Collaborated with diverse teams including Engineering, Risk, Legal, and Ops
- Excellent communication skills and comfort with ambiguity in high-stakes areas
- Familiarity with or interest in financial services regulation and dispute resolution
- A member-first mindset and drive to build simple, empowering experiences
Responsibilities
- Own the end-to-end member experience for transaction disputes—from filing to resolution
- Design simple, transparent flows that help members regain financial confidence quickly
- Collaborate cross-functionally with Engineering, Risk, Compliance, Legal, and Operations teams
- Drive automation and tooling improvements that reduce handling time and error rates
- Monitor and improve key metrics like resolution time, dispute loss, and member satisfaction
- Stay ahead of evolving regulatory guidelines and ensure full compliance
- Balance business risk, fraud mitigation, and user experience through thoughtful product decisions
Preferred Qualifications
No preferred qualifications provided.
