Product Manager – Technical
| Company | T-Mobile |
|---|---|
| Location | Frisco, TX, USA, Bellevue, WA, USA, Overland Park, KS, USA |
| Salary | $103400 – $186400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree Computer Science, Engineering, IT or equivalent experience. (Required)
- 3+ of hands-on experience in a technical role involving production code development, solution engineering, or technical architecture within a large-scale company, application, or product environment
- 5+ years of relevant Product Management experience in an agile software product development environment. Required
- Deep understanding of ITOM & AIOps ecosystems (Event Management, Discovery, Service Mapping, CMDB, Observability)
- Strong technical proficiency with infrastructure platforms (cloud/on-prem), data pipelines, and telemetry systems
- Validated experience in product management across scalable technical and operational platforms.
- Experience with agile software development practices and backlog management tools (Jira, Aha, Rally, or equivalent)
- Excellent communication, documentation, and partner leadership skills, with the ability to convey technical concepts and data narratives to both technical and executive audiences
- Strong data analysis capabilities using tools like SQL, Tableau, and ServiceNow Performance Analytics
Responsibilities
- Own the product vision and strategy for T-Mobile’s ITOM and AIOps ecosystem, focusing on platform maturity, automation, and real-time service intelligence.
- Identify and prioritize features through customer needs, data insights, and operational difficulties.
- Analyze emerging trends in observability, AI/ML, and infrastructure monitoring to craft long-term strategy.
- Communicate clear and compelling product narratives to leadership, tying technical execution to business value.
- Maintain an in-depth experience with internal users (e.g., operations, infrastructure, SRE, product teams), driving meaningful feedback loops and enabling user-centered improvements.
- Serve as an advocate for operational consumers by integrating telemetry, health dashboards, and proactive issue detection into product priorities.
- Promote a data-driven approach to user engagement, integrating ServiceNow PA, event correlation, and platform usage analytics into roadmap decisions.
- Translate intricate technical requirements into actionable features, epics, and stories that align with business goals and Agile team workflows.
- Maintain a prioritized backlog for ITOM and AIOps delivery teams, ensuring features are clear, timely, and customer-centric.
- Monitor KPIs related to system health, automation coverage, and service reliability — using these to advise decisions and track impact.
- Align closely with developers and architects to ensure product quality, platform scalability, and long-term maintainability.
- Build positive relationships with collaborators in Operations, Engineering, DevOps, Cybersecurity, and ServiceNow Platform teams.
- Enable and mentor team members through technical storytelling, platform insights, and documentation that builds adoption and self-service capabilities.
- Represent ITOM products in strategic steering committees, risk reviews, and incident response retrospectives.
Preferred Qualifications
- Certified Scrum Product Owner (CSPO) or Certified Scrum Master (Preferred)
- ServiceNow ITOM or CMDB/CSDM certification (Highly Preferred)
- Technical certifications in cloud (AWS, Azure, GCP), observability, or automation platforms are a plus