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Product Manager – Release & Deployment – Craft Education
| Company | WGU |
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| Location | Nashville, TN, USA |
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| Salary | $105600 – $158400 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Typically requires a University Degree or equivalent
- Minimum of 5 years related experience in Release Management, Product Operations, or Software Deployment.
- Familiarity with agile methodologies, CI/CD pipelines, staged rollouts, and release best practices.
- Proficiency with release management tools (e.g., Jira Release Management, LaunchDarkly, GitHub Actions, or similar).
- Experience in writing and managing release documentation, internal enablement materials, and user-facing release notes.
- Ability to track, measure, and report post-release adoption and performance metrics.
- Comfortable managing multiple releases in a fast-paced, startup environment.
- Strong stakeholder management and cross-functional collaboration skills.
Responsibilities
- Owns end-to-end release planning, ensuring alignment across Product, Engineering, QA, and GTM teams.
- Develops success criteria, risk mitigation plans, rollback strategies, and post-release monitoring processes.
- Works closely with Engineering & QA to ensure rigorous pre-release testing and validation.
- Owns internal readiness for product launches, ensuring Sales, Customer Success, and Support teams are prepared.
- Develops and maintains all external release communications (e.g., release notes, user documentation, FAQs, training materials).
- Works with Customer Success & Marketing to ensure new features are effectively positioned for end-users.
- Partners with Product Operations to define which adoption metrics should be tracked post-launch.
- Owns monitoring and reporting on release success, sharing insights with stakeholders to inform future launches.
- Partners with UX Research on staged rollouts, A/B testing, and experimentation, leveraging feature flags (e.g., Statsig) to optimize release impact.
- Collaborates with Product Operations to run post-launch feature-specific CSAT (Customer Satisfaction) surveys, ensuring structured feedback collection.
- Works with Engineering & DevOps to refine release best practices, ensuring smooth deployments.
- Partners with UX Research & Product Operations to refine structured workflows for continuous product improvement and iterative rollouts.
- Documents and iterates on release playbooks, best practices, and checklists to drive process consistency.
Preferred Qualifications
- Experience working in SaaS, EdTech, or enterprise software environments.
- Familiarity with feature flagging tools (Statsig, LaunchDarkly, etc.).
- Strong understanding of A/B testing methodologies and experimentation.
- Experience conducting structured post-launch customer feedback collection (CSAT, feature adoption studies, etc.).
