Product Manager – Interpretation

Product Manager – Interpretation

Requirements

• Possession of a B.A., B.F.A., or graduate degree in computer science, new media, museum studies, or related field from an accredited college or university. An advanced degree in creative technology, experience design, digital humanities preferred, or equivalent experience.
• Minimum five (5) years of experience in audience-facing digital production within the cultural sector, including experience as a technical project manager, multimedia producer, and/or content strategist.
• Strong research, computer, and multimedia skills.
• An understanding of and enthusiasm for contemporary best practices of interactive museum multimedia.
• Passion for the arts and a seasoned understanding of project management methodologies.
• Platform management, audience research, and content strategy experience required.
• Attention to detail. Ability to meet deadlines.
• Independent thinking and problem-solving while being a hands-on team player.
• Strong organizational, editorial, and proofreading skills.
• Ability to deal effectively and tactfully with artists and their representatives, writers, designers, producers, technical specialists, community members and all levels museum staff.
• Familiarity with Microsoft Office Suite, and with productivity tools such as Asana and Airtable.
• Expertise with digital media production tools such as Adobe CS. Expertise with technical product and platform management tools and workflows.
• Familiarity with digital asset and records management tools and systems.

Responsibilities

• Support the development, production, logistical implementation, and troubleshooting of interpretive materials, with a special emphasis on interactive multimedia designed for in-museum use.
• Develop processes for new interactive Interpretive projects; identify dependencies, stakeholders, and outside partners.
• Facilitate platform development workflows in collaboration with IT, AV, Digital, and Collections Technical.
• Oversee timelines, scoping, testing and implementation, and troubleshooting of interpretive software and hardware.
• Liaise with Digital Experience, AV, and outside vendors on platform management and maintenance; collaborate with Design Studio to improve platform UX.
• Oversee audio guide platform, content, and signage updates. Track collection rotations and plan content updates accordingly; prepare assets for publication and authoring.
• Stay up to date on emerging technologies and their potential interpretive uses in museums and cultural heritage.
• Represent Interpretive Media in museum-wide efforts to quantitatively and qualitatively evaluate in-museum interpretive resources as part of the overall visitor experience.
• Guide research and evaluation processes based on audience needs and user experience; oversee visitor observation; gather and synthesize qualitative and quantitative data; prepare reports on findings or oversee the completion of these tasks.
• Track and report project analytics on a quarterly basis; oversee analytics tracking tools and generate analytics reports.
• Stay abreast of ongoing research into museum audiences in order to identify visitor experience needs and opportunities around Interpretive offerings.
• Participate in institution-wide accessibility initiatives. Stay abreast of best practices and current research around museum and cultural sector affordances for disabled visitors.
• In collaboration with Visitor Experience (VEX), Design, and Curatorial, propose and implement improvements and measures required to make onsite interpretive resources accessible to all visitors; manage captioning and subtitling of onsite video assets for accessibility.
• Serve as a point of contact for community accessibility advisors and advocates.
• Strategize processes and improvements to ensure the scalability, discoverability and longevity of interpretive and access materials.
• Strategize and implement improvements to Interpretive Media information systems, working in collaboration with colleagues in Archives and Art Resources, IT and Digital Experience as required.
• Liaise with vendors and staff in other departments regarding digital asset generation, storage and systemization.
• Undertake other duties as assigned.

Preferred Qualifications

• Experience in UX/UI/HCI, experience design, immersive entertainment, or related fields preferred.