Product Manager I

Product Manager I

Requirements

• Undergraduate degree or product management certificate
• 7+ years relevant experience
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
• Knowledge of current and emerging competitor and market trends
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Skill in preparing and managing budgets and P&L
• Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Responsibilities

• Oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Bank’s profit and loss objectives
• Manages a particular product or function supporting in the achievement of a business strategy
• Acts as a source for innovation led through customer insights and creating a better customer experience with a particular product
• Accountable for business results and product sales, working with Acquisition teams to ensure widget and volume targets are met
• Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition
• Oversees and ensures the clear and effective delivery of products and services to the customer
• Acts as a Subject Matter Expert for product-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends
• Analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research
• Facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth
• Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
• Leads and facilitates problem solving sessions with partners and vendors
• Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments
• Directs and coordinates market research to determine underlying customer needs – input to development process
• Participates in the day to day management of the product(s), identifying and implementing product features and enhancements
• Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc.
• Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations
• Conducts ongoing industry and competitive analysis to obtain market insights
• Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
• Ensures effective product policies and processes are established to support business processes align with risk appetite
• Oversees product management deliverables within budget and as per the approved product plan
• Champions the development of the annual business plan and the monthly/quarterly forecast process
• Identifies and manages risks (market, credit, operational) associated with the product/segment

Preferred Qualifications

• Finance background preferred
• Strong Excel skills preferred
• PNL analysis experience preferred
• Data analytics experience preferred