Product Manager – Entry & Safetix Core

Product Manager – Entry & Safetix Core

Requirements

• 3+ years product management experience, ideally in a technical product management capacity. B2B2C experience is an advantage.
• Experience developing or integrating with B2B, eCommerce or enterprise tooling platforms or services, and customer service or support applications.
• Demonstrable knowledge of enterprise-grade software development architectures, frameworks, languages, protocols, methodologies, and tools. No prior coding experience is required but proven ability to develop rapid prototypes and understand/discuss architectural tradeoffs with highly technical teammates is highly desired.
• Excellent presentation, interpersonal and written communication skills in English.
• Experience in working cross-functionally, globally with multiple stakeholders
• Hands on experience juggling multiple product workstreams in a fast-paced environment and prioritizing your to-do list as well as your design and developer partners
• Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization packed with world class engineers.

Responsibilities

• Lead, socialize and evangelize the product strategy and roadmap for our SafeTix product space to leaders, stakeholders, and collaborators.
• Perform business analysis, competitive research and client interviews to understand the needs, concerns, needs and aspirations of Ticketmaster’s enterprise clients globally.
• Work with developers and designers, propose and drive implementation of the experience, frameworks, services and components that drive measurable and sustained business value for Ticketmaster and our enterprise clients.
• Understand and discuss concepts, and propose new product ideas with non-technical and technical employees.
• Establish OKRs for your product portfolio; continuously analyzing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
• Transform business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models, functional prototypes and any other development artifacts that guide your development team from whiteboard to web.
• Collaborate on the go-to-market plans and activities for your products/features
• Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
• Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle.
• Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers.

Preferred Qualifications

• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Ability to earn trust and develop relationships and partnerships with internal and external team members
• Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting
• Have exceptional quantitative data analysis, critical thinking skills and an ability to spot trends and derive actionable conclusions from sparse datasets
• Are a learner who thinks holistically and connects dots across domains
• Expertise in a broad range of business problems and their various system solutions. B2B, SaaS or Enterprise design experience is a plus.
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Ability to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Self-motivated and focused on achieving results