Product Design Lead

Product Design Lead

Requirements

• 7+ years’ experience in design (Product, Service, Interaction) for large organizations
• 2+ years leading design teams
• A minimum of a high school diploma or GED is required for this position
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language
• Eligibility to obtain Security Reliability clearance

Responsibilities

• Make sure that best practices are upheld on a project level or within individual mentorship of other designers for their project
• Conviction to champion your perspective while successfully collaborating with other points of view
• Guides the team in the experience direction, style, and methodology
• Lead Design across simultaneous engagements, overseeing the creative output of a project team or client engagement
• Manages the operations of a project’s creative team by setting priorities, assigning resources, and ensuring project goals are achieved
• Leads by example through high engagement and collaboration in group or individual settings and mentorship
• Monitor and drive a project team to utilize the best and latest methods and tools to be competitive in the industry
• Offer counsel to clients on a consistent basis and are often seen as a part of ‘their’ team
• Extremely comfortable leading and providing structure to potentially ambiguous or evolving processes
• Lead the team’s deliverables, responsibilities and schedule while maintaining the integrity of design process
• Explain and sell design decisions to clients and stakeholders
• Comfortable working as a solo-designer, team member, or team lead
• Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects
• Have a Human Centered Design approach in solving user needs with deep customer empathy
• Apply design thinking to create world-class experiences across multiple platforms and channels, by bringing together user needs, business goals and technical realities
• Translate concepts into designs that creates simplicity despite system complexity
• Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
• Work directly with customers, peers and creative leads to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts
• Effectively synthesize then communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Work closely with development teams to ensure that design specifications are implemented
• Participate in and contribute to Project Debriefs, project templates and design POV’s
• Still be hands on in helping develop wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials
• Help shape opportunities including estimating, scoping, resourcing and RFP and or BD responses
• Able to effectively demonstrate and document WCAG Accessibility standards during a program

Preferred Qualifications

• You’re experienced with driving and applying user-centered design processes while working collaboratively with external clients and their customers, along with cross-functional teams including engineering, product management and user research
• You are a natural storyteller who can captivate our teams and clients
• You can demonstrate an ability to take problems from concept to development
• Consulting experience delivering and supporting business development
• You’re composed in high-pressure situations with a ‘big-picture’ perspective on how to handle those
• You’re comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Figma (primary), Adobe XD, the Creative Suite, and other relative design tools