Product Delivery Coordinator

Must possess superior Microsoft Office skills
Deeply task and results-oriented
Exceptional Customer Service skills and enjoys working with and helping people
Experience dealing with, and helping clients over the phone
Possesses superior organizational skills; able to multi-task and juggle multiple projects at the same time; deeply process-oriented and systematic; excels at follow-up and follow-through
Thorough, and with great attention to detail
Excellent communicator (written and verbal)
Responsive, responsible, and patient
Thrives in a high-paced and high-pressure work environment
Goal-oriented and focused on results
Salesforce CRM Experience
3-5 years of experience in clerical and administrative work in a technical setting
Passionate about technology and has experience working with software in a deployment or support setting

Act as primary liaison between client and Rectangle Health throughout the delivery process
Handle outbound and inbound phone and email volume from customers, peers, and coordinate all aspects of the product delivery process across multiple products and all client sizes
Manage the documentation process in Salesforce and other internal systems
Schedule deliveries based on calendar availability and customer needs; closely manage and continuously reengage the rescheduling pipeline
Act as a true product expert. Educate clients and answer their questions
Work effectively with Product Delivery Specialists and Product Delivery Managers on special requests, large client handling, and effectively communicates and documents requirements to both client and internal teams
Actively works toward established goals; understands how individual contributions affect results. Understands how Product Delivery’s role influences the success of Rectangle Health
Works effectively with internal operations and external sales teams to ensure delivery success and a positive client experience