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Product/Customer Service Technician
| Company | Leidos |
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| Location | Oklahoma City, OK, USA |
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| Salary | $57850 – $104575 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Must be able to obtain a Public Trust Security Clearance Suitability (To be eligible for Public Trust Security Clearance, one must be either a U.S. Citizen OR a U.S. Permanent Resident/Green Card holder who has resided in the U.S.A for the past 3 years)
- All new hires must pass a drug test prior to starting with Leidos
- A bachelor’s degree and at least 2 years of prior experience. Additional years of experience may be considered in lieu of a degree.
- 2-5 years of supporting a computer/printer/network technical work environment.
Responsibilities
- Provide Technical Support expertise to the Asset and Purchase Management Group
- Maintain support of assets within the customer support area
- Research assets using multiple tools
- Send communication to organizational primaries regarding unsupported assets
- Gather point of contact (POC) information, shipping information, and cost center code(s)
- Create Service Now request(s) on behalf of the customer/requestor for tracking and accountability
- Communicate disposal procedures in an accepted medium, generally, email
- Create ServiceNow tickets for AIT support as needed
- Monitor delivery and installation of assets to customers
- Report any issues or problems in an accepted reporting medium
- Communicate with assigned users for asset information clarification
- Identify corrective actions required in the property system and, if possible, resolve the issue or escalate to the proper authority.
Preferred Qualifications
