Product Analyst – Tax

Product Analyst – Tax

Requirements

• B.A. in accounting or related field required
• 4-7 years of experience in a similar role
• Strong customer service skills, and proven problem-solving ability
• Excellent oral and written communication skills, and listening skills, to communicate effectively with external customers and internal teams
• Willing to travel up to 5% of the time to meet and work onsite with Customers, Prospects, or Beta testers and to attend relevant industry events and conferences
• Experience in a national tax practice working with a sophisticated customer base
• A deep understanding of the technology, processes and data associated with tax provision
• Strong technical aptitude and software demonstration proficiency
• CPA required, extensive experience with ASC 740 Tax Provision

Responsibilities

• Answer and resolve front line and second line requests for assistance from end users via phone call, email, live chat, or virtual meeting
• Log and track customer issues using a CRM and maintain historical records and relevant problem-solving documentation
• Provide verbal and/or written responses to technical, domain, tax, law, accounting and/or product functionality questions
• Identify, triage, and document software defects; discover and deliver suitable workarounds
• Prepare and deliver technical trainings and demonstrations, to audiences of all sizes ranging from one to department size
• Present market feedback and enhancement requests to Sales and Product teams across Bloomberg Industry Group as requested by customers
• Perform software testing to ensure solutions meet customer requirements
• Effectively collaborate with Professional Services team to transition customers from implementation phase to long-term support
• Participate in company meetings, special projects and perform other duties as assigned

Preferred Qualifications

No preferred qualifications provided.