Producer Relations Administrator
| Company | Cambia Health Solutions |
|---|---|
| Location | Salt Lake City, UT, USA, Post Falls, ID, USA, Yakima, WA, USA, Tacoma, WA, USA, Medford, OR, USA, Burlington, WA, USA, Boise, ID, USA, Pocatello, ID, USA, Spokane, WA, USA, Moscow, ID, USA, Portland, OR, USA, Bend, OR, USA |
| Salary | $24 – $31.9 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in business or related field preferred
- 4 years of experience in healthcare administration, sales or project management or equivalent combination of education and experience
- Producer Disability & Life license is preferred
- Ability to effectively interpret policies and procedures and communicate complex topics and related content to internal and external customers
- Strong organizational and time management skills with the ability to manage workload independently
- Ability to think critically and make decisions within individual role and responsibility
- General computer skills including use of Microsoft Office products and Customer Relationship Management (CRM) software
- Familiarity with health care documentation systems
- Strong verbal, written and interpersonal communication and customer service skills
- Demonstrated ability to coordinate multiple projects simultaneously with a high level of accuracy
Responsibilities
- Responsible for responding to agent questions and optimizing the agent experience to drive increased sales of Medicare products
- Accountable for agent appointment requirements, contracting and appointment intake, maintenance of producer files, and processing online producer portal applications
- Verification of producer information for internal and external customers
- Provides timely information to our agents, producers and brokers on programs, requirements and agent educational opportunities
- Verifies producer appointments for the payment/bonus process to ensure producer eligibility for payment
- Researches, documents and communicates to producers for resolution of payment issues and producer appointment issues
- Researches and responds to commission-related issues and coordinates commission payments with Sales
- Accountable for processing and coordinating all producer changes, licensing and renewals
- Monitors and reports employee producer licensing to sales management
- Notifies sales staff of new producer appointments
- Contributes and reviews content for internal and external producer related communications for Cambia wide distribution
- Represents the sales department on project teams, coordinates special meetings and performs research and analysis to contribute to the overall success of sales and sales operations department objectives
- Audits and processes appointment requests, state appointment forms, and producer contract materials, including producer licenses and proof of Errors and Omissions insurance
- Works with the State Department of Insurance on audits of producer information and compliance with State regulatory requirements
- Complies with regulatory requirements and security efforts as related to position
- Maintain policies and desk procedures as necessary partnering with downstream departments to consistently drive efficiency and optimal service levels
- Assist producers with licensing within Producer Center and resolves system issues
- Plans, organizes and prioritizes assignments to comply with performance standards, corporate goals, and established timelines
Preferred Qualifications
- Knowledge of corporate and state policy regarding appointment of insurance producers, preferred