Process Improvement Manager
| Company | Orthofix |
|---|---|
| Location | Lewisville, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree required
- Must be computer literate (PC experience in Windows) to prepare reports and able to navigate effectively and efficiently in the databases (APPX, Oracle and Medicare databases)
- Must be a skilled negotiator as this position interfaces with several departments each day
- Requires an innovative thinker with excellent judgment and decision-making ability
- Knowledge of the HCFA requirements and other government regulations regarding health care required
- Strong third party reimbursement expertise
- Strong interpersonal skills; ability to motivate, cultivate, and support colleagues in a fast changing environment
- Ability to adapt to fast changing priorities with ease and confidence while supporting management decisions
- Ability to prioritize work assignments to meet deadlines and provide timely feedback and action to ensure company and patient requirements are met and addressed with a sense of urgency
- Ability to effectively interface with all levels of management and project professional image
- Exceptional/appropriate verbal and written communication skills required when dealing with both internal and external customers
- Authority and initiative to make daily decisions to increase efficiency and profitability of Orthofix
Responsibilities
- Establish and mature Operational Management process focusing on driving a Continuous Improvement mindset
- Ensure overall Order to Cash Quality Metrics are developed and deployed within the team
- Review and maintain Policies and Procedures for the Order to Cash organization
- Train and develop enablement team to support strategic direction and goal delivery
- Determine resource needs in order to operate department efficiently and cost effectively
- Communicate with other organizational departments (MIS, Operations, Insurance Administrators, Collectors) to maintain efficiencies of the operation and assist in timely reimbursements
- Act as primary liaison between the team members and department head
- Research, analyze and resolve problems which usually require investigation into the issues and requests for corrective action
- Statistical reporting and analysis of Center of Excellence volume and quality control goals to determine problems or trends, apprising management of new trends
Preferred Qualifications
- Certified Lean Six Sigma – Black Belt or Project Management certification is preferred
- Prior Process Excellence or Enablement experience