Process Improvement Coordinator

Strong understanding of process improvement methodologies and best practices
Excellent analytical and problem-solving skills
Ability to work effectively with cross-functional teams
Strong communication and collaboration skills
Agile mindset and ability to adapt to changing project requirements
CRM Tool knowledge: Understand of Salesforce or other related CRM types of tools for analysis and reporting
Data Interpretation: Ability to interpret and make strategic recommendations based on data analysis
Collaboration: Capability to work collaboratively with various teams, including finance, sales, and IT
Adaptability: Able to adapt to new tools, technologies, and methodologies in a rapidly changing environment
Critical Thinking: Ability to think critically about data and its impact on the business
Continuous Learning: Willingness to continuously learn and stay updated with the latest trends in business intelligence, advanced analytics, and SaaS metrics

Analyze existing processes and identify areas for improvement
Collaborate with cross-functional teams to develop and implement process improvements
Monitor and measure the effectiveness of implemented improvements
Communicate effectively with team members and stakeholders
Provide training and support to team members on new processes and best practices
Continuously seek opportunities for further improvement and optimization

Minimum 2 years in a Customer Support Center
2 years (preferred) SaaS Support experience
Demonstrated advanced analytics and project management experience
Training in database management, warehousing technologies, and SQL for data manipulation
Excellent communication skills, both verbal and written
Ability to work cross-functionally and manage multiple priorities