Process & Change Lead

Process & Change Lead

Requirements

• Requires Bachelor’s degree in Business, Management Information Systems (MIS), Engineering, Organizational Change Management or a related field and five years related experience; or equivalent.
• Requires the ability to communicate, persuade and/or influence internal and/or external customers at a high level such as senior management on matters of a technical and/or complex nature.
• Requires the ability to perform algebraic, trigonometric and geometric operations and/or moderately complex statistical and/or accounting methods.
• Requires advanced knowledge of various software applications to create documents, reports and/or graphics.
• Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Responsibilities

• Develops and maintains collaborative relationships with business sponsor to ensure project goals are achieved.
• Reviews and approves project deliverables and timelines across the team. Allocates resources to initiatives. Provides daily support and direction to ensure that commitments are achieved.
• Establishes best practices and acts as a subject matter expert for process and change activities. Assesses content accuracy and thoroughness to ensure that the team delivers the highest quality process and change support.
• Develops and reviews metrics on outcomes and success measures at the end of a project. Identifies and implements changes to support continuous process improvement.
• Adept at guiding project teams to a shared understanding of a business problem. Determines the scope of a project and defines success measures.
• Leads process and change activities, including root cause analysis, as-is process mapping, change impact analysis, and change readiness assessment. Designs and plans communication, training, and sustainment plans.
• Develops a to-be business process based on best practices and industry standards, enterprise vision and objectives, and the future technology landscape.
• Elicits requirements from the business to evaluate options and enable a solution that supports the business process. Presents viable and creative solutions. Influences the project team to pursue the best outcome.
• Applies the principles, types, and stages of a change. Develops a change management approach to suit the situation.
• Guides and mentors others in order to help them deliver better business outcomes.
• Supports other project implementation activities such as, but not limited to, assembly, functional and user-acceptance testing, deployment planning, communication, training and post-deployment support.

Preferred Qualifications

No preferred qualifications provided.