Prior Authorization Supervisor

Knowledge of prior authorizations, including PA resolution, required.
High School diploma or GED required
3-5 years relevant experience with prior authorization submission using CoverMyMeds or other like electronic prior authorization tools
Valid National Pharmacy Technician certification is required.
Valid Arizona, Massachusetts or Illinois State pharmacy technician license is required.
General PC knowledge; MS Office, Internet, email.
Excellent oral, written and phone communication skills.
Strong attention to detail, accuracy, and quality
Experience using strong basic math skills related to dosing calculations and basic Excel manipulation.
Demonstrated leadership skills and the ability to effectively develop and assist team members
Advanced problem solving skills.
The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Ability to adapt to a dynamic working environment, make independent decisions
Demonstrated ability to handle difficult conversations in a professional manner.

Promote a positive team environment and ensure best practices are shared
Coordinates schedules and workflow for the team
Oversee and assist in complex customer service escalations
Assist in the development of programs and process improvements to enhance the level of internal and external customer service provided
Oversee team and individual performance standards and service standards are met
Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

Experience working with clinical EMR systems and/or Infertility is a plus, but not required.