Principle Product Manager

8+ years of product management experience, including 2+ years managing product managers
Experience delivering SaaS products with operational complexity (e.g. scheduling, quoting, mobile, payments, CRM)
Strong understanding of or interest in the field services space—HVAC, plumbing, electrical, etc.
Experience establishing or working within an open API ecosystem to enable partnerships and integrations
Demonstrated ability to scale products and teams in fast-moving environments
Deep experience with Agile product development and cross-functional collaboration
Strong business acumen—able to tie product investment to revenue impact (e.g. ARPU, retention)
Analytical mindset with comfort using data to guide decisions and strategy
Experience working with a mix of near-shore, off-shore, and contract resources
Proven ability to lead through influence, set priorities, and drive alignment across functions
Strong communicator with experience engaging executives, customers, and teams
Empathy for users and a passion for building tools that improve their daily lives

Support and evolve the product vision and roadmap for FieldEdge, aligned to customer needs and business strategy
Manage, lead, coach, and grow several members of a high-performing team of product managers focused on delivering outcomes
Own a significant portion of the product portfolio including establishing a vision for the space, establishing core KPIs, managing a scrum team, and driving towards weekly milestones
Define and prioritize investments across core workflow improvements, new monetizable modules, and technical infrastructure
Develop a deep understanding of field service businesses through direct customer engagement and industry research
Balance quick wins, foundational work, and long-term bets within the roadmap
Partner with design and engineering to ensure high-quality discovery and delivery processes
Partner with design and research to establish a repeatable and scalable customer research program to build a strong feedback loop
Collaborate with GTM teams to position and launch new capabilities effectively
Define success metrics and use data to drive prioritization, performance measurement, and iteration
Communicate progress, risks, and strategic tradeoffs clearly to executive stakeholders
Manage and structure external vendor partnerships to supplement core team delivery
Be a voice for Field Services internally—representing our customers and guiding product thinking across the company