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Principal UX Researcher – Mixed Methods
| Company | Toast |
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| Location | Boston, MA, USA |
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| Salary | $160000 – $256000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 5+ years experience in industry conducting applied research on consumer products
- 5+ years experience as a researcher on an end to end product – creating strategic research vision, defining and tracking user experience goals and metrics, and leading execution on projects
- Demonstrated ability to use collaboration & influence to lead the research strategy for a product area and connect that to a broader product vision, including identifying & prioritizing research needs
- Demonstrated ability to use systems thinking to build out research infrastructure, defining cadences, processes and best practices
- Executive level presentation storytelling using influence & communication to drive user-centered strategy & design
- Deep and broad research toolkit – experience with generative research, workshop facilitation, concept testing, unmoderated methods, evaluative research and measurement, with deep expertise in at least one method
- Experience with unmoderated testing tools (ex. UserTesting) & survey tools (ex. Qualtrics)
- Experience conducting research in B2B environments, ideally including high-complexity experiences combining hardware and software
Responsibilities
- Collaborate with Point of Sale Leadership Triad (Product, Design & Engineering) to identify areas of confidence & risk in the roadmap and craft a plan to address them
- Scope, plan and conduct high-value UX research throughout the product development process, from generative to evaluative, crafting multi-method approaches to inform solutions to complex problems, employing quantitative and qualitative expertise as needed
- Evangelize research insights & create a shared awareness of user needs (both restaurant & guest) across teams in your domain to drive user-centered strategy and decision-making
- Exemplify great research practices for cross-functional teams; delegate, mentor, coach and provide guidance to others as needed to level up learning competencies
- Conduct competitive analyses and stay up to date with industry trends to inform product development decisions
Preferred Qualifications
No preferred qualifications provided.
