Principal Technical Support Engineer – Signature – Japanese speaking
| Company | Salesforce |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bilingual proficiency in English and Japanese
- Superb understanding of relational databases
- Proven knowledge of Windows and Linux
- Networking, server set-up, and administration
- Debugging experience with internet architectures, firewalls, proxy servers, and web servers
- Effective problem solver with curiosity about technology
- Excellent research skills
- Uncanny ability to juggle and prioritize workload
- Impeccable interpersonal skills
- Degree or relevant experience preferred
- Relevant experience in Customer Service or supporting enterprise-critical applications
- Detail-oriented and able to multitask
Responsibilities
- Collaborate with Tableau’s enterprise customers
- Triaging and resolving highly sophisticated, technical, and application-related issues
- Apply in-depth engaged diagnostic technical fixing skills
- Maintain superb relationships with the customer
- Coordinate with Tableau Server customers to implement successful server launches
- Collaborate and coordinate with Tableau Desktop/Prep customers
- Lead support case resolution efforts for customer cases
- Extensively research and document customer software and technical issues
- Use excellent written communication skills to build and contribute to relevant documentation
- Mentor Technical Support Specialists in researching, resolving, and documenting customer server issues
- Raise support cases and priority issues to management
- Maintain appropriate case- and customer-related files and records
- Prioritize customer cases and company projects effectively
Preferred Qualifications
- Degree or relevant experience preferred