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Principal Technical Program Manager

Principal Technical Program Manager

CompanyServiceNow
LocationSan Diego, CA, USA
Salary$195700 – $342500
TypeFull-Time
Degrees
Experience LevelExpert or higher

Requirements

  • 15+ years of process engineering experience in software development organizations

Responsibilities

  • Drive large scale, high visibility release process improvement programs
  • Exercise wide latitude in determining objectives and approaches to critical assignments
  • Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your programs
  • Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
  • Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery
  • Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
  • Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement
  • Drive a continuous focus on developing software-based solutions or using automation to replace repeatable, operational tasks
  • Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives
  • Drive for clarity to keep teams moving forward
  • Provide ‘go to’ leadership, transparency and visibility to the entire Technology & Products organization
  • Seek to continuously grow by proactively seeking and embracing constructive feedback
  • Provide feedback to colleagues to encourage an open and collaborative culture
  • Understand and streamline end to end process

Preferred Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Proven process engineering experience involving many cross-functional teams
  • Solid organizational skills with high regard for quality
  • Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions
  • Excellent communication skills – Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
  • Experienced and confident in creating slides and presenting to executives
  • Must possess effective listening skills and comfortable asking powerful questions
  • Passion for working with people in technical environments
  • Strong leadership skills to influence and motivate without authority
  • Strong facilitation skills to lead/drive a variety of program events
  • Excellent negotiation and conflict management skills