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Principal Technical Program Manager
Company | ServiceNow |
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Location | San Diego, CA, USA |
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Salary | $195700 – $342500 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Expert or higher |
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Requirements
- 15+ years of process engineering experience in software development organizations
Responsibilities
- Drive large scale, high visibility release process improvement programs
- Exercise wide latitude in determining objectives and approaches to critical assignments
- Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your programs
- Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
- Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery
- Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
- Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement
- Drive a continuous focus on developing software-based solutions or using automation to replace repeatable, operational tasks
- Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives
- Drive for clarity to keep teams moving forward
- Provide ‘go to’ leadership, transparency and visibility to the entire Technology & Products organization
- Seek to continuously grow by proactively seeking and embracing constructive feedback
- Provide feedback to colleagues to encourage an open and collaborative culture
- Understand and streamline end to end process
Preferred Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Proven process engineering experience involving many cross-functional teams
- Solid organizational skills with high regard for quality
- Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions
- Excellent communication skills – Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
- Experienced and confident in creating slides and presenting to executives
- Must possess effective listening skills and comfortable asking powerful questions
- Passion for working with people in technical environments
- Strong leadership skills to influence and motivate without authority
- Strong facilitation skills to lead/drive a variety of program events
- Excellent negotiation and conflict management skills