Principal Technical Consultant – Itwf – Federal

Principal Technical Consultant – Itwf – Federal

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Active United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance with Full Scope Poly is a minimum requirement.
• The ability to commute to Fort Meade in Anne Arundel Country, MD on a daily basis is a minimum requirement.
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.
• Maintain skills/certifications on CIS-IRM and any other risk implementation certifications.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business processes and/or technical problems.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
• Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.

Responsibilities

• Be the technical expert in how to best support IT by configuring IRM Service Delivery using ServiceNow best practices focused on configuration vs. customization.
• Support the engagements efforts for IRM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in their efforts to take advantage of the ServiceNow IRM Solution’s standard capabilities in their efforts to improve their IT processes.
• Lead customer design workshops focused on ServiceNow Platform and IRM Solution technology.
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop required portal components.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• Juggle multiple and complex projects/initiatives.
• Promoting continuous improvement practices for delivery/engagement materials.
• Supporting specific sales activities when required.
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Preferred Qualifications

No preferred qualifications provided.