Principal Research Scientist/Engineer

15+ years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8+ years of experience; or equivalent work experience.
Strong problem-solving skills and the ability to adapt to evolving requirements and technologies in the AI field.
Solid Machine Learning knowledge and hands-on experience.
Experience with LLM’s.
Demonstrated experience in creating and maintaining large-scale data processing pipelines, ensuring accurate, efficient, and secure data processing.
Proficiency in infrastructure design and implementation, with experience in building scalable and performant ML services.
Communicating to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of GenAI technologies are clearly understood across the organization.

Contribute to the design, implementation, and operating LLMs at scale in a hybrid cloud environment to support ServiceNow’s portfolio of products.
Collaborate daily with a team of like-minded developers, applied research scientists, product managers, and quality engineers to deliver high-quality software.
Work closely with product owners to understand detailed requirements and take ownership of the entire software development cycle, from design to implementation, testing, and delivery of high-quality and high-impact solutions to our users.
Utilize your experience with distributed systems to build scalable and performant shared services that support the development and deployment of AI models and applications.
Use your AI/ML expertise and creativity to apply existing methods or collaborate to develop new ones to solve real-world challenges and datasets in a practical and scalable way.

Experience in Instruction fine tuning and other fine tuning methodologies preferred.
Experience with Search or Recommendation systems preferred.