Principal Program Manager

Principal Program Manager

Requirements

• A fluent and highly articulate communicator with excellent interpersonal and influencing skills
• Demonstrated ability to develop strong relationships with functional business leaders, subject matter experts and peers to support project goals, timelines, and resource plans
• Ability to collaborate and drive difficult decisions among business partners
• Analytically driven and fluent with data-driven analysis and performance metrics including data visualizations for leadership presentations
• Demonstrated ability to prioritize tasks or projects across the organization that align with the strategic objectives and business goals
• Ability to problem-solve and work well in complex, ambiguous situations
• Experience in managing and directing outcome in a vendor partnered relationship along with experience in managing and directing virtual and remote teams and resources
• Excellent written and verbal skills with a strong aptitude for presenting succinctly
• Some travel may be required
• Five + years’ experience supporting technology programs or platforms
• Bachelor’s Degree Computer Science, Business, or Engineering

Responsibilities

• Works collaboratively across internal and external teams to assist with project roadmaps in order to assure ongoing supportability and customer satisfaction
• Acts as the SME for team and jumps in where needed to assist in complex projects and situations
• Identifies greater team needs/priorities and develops and delivers in-house training plans to meet those needs, specifically for product/platform tools & processes
• Responsible for training plans
• Works with stakeholders to ensure training is executed accurately
• Works with upper leadership to ensure alignment cross-functionally
• Ensuring team is able to action new training and execute on direction
• Delivers supporting documentation when necessary and store documentation in an efficient and centralized manner
• Proactively takes the lead on identifying areas of opportunity and ways to enhance efficiency across the team
• Looking for ways to reduce time; ways to upskill newly hired employees and decrease ramp up time
• Although not fully designed as a tiered escalation point, is able to take on critical and higher ordered issues while acting as both SME and Managerial liaison within Customer Care
• Proactively defines and drives opportunities that include product/platform efficiency, performance enhancement, security, profitability and cost reductions
• Facilitates product/platform launch/MBR/QBR meetings in alignment with roadmap management to serve as product/platform expert representing Customer Care
• Anticipates bottlenecks, provides escalation management, supplies tradeoffs analysis, and balances the customer and/or business needs versus technical constraints
• Provides regular context and communication
• Facilitates the acceptance of change in the workplace
• Acts as a change agent for their team
• Takes the unpopular stand to challenge the status quo, but support the unified decision of the management team, even if initially against it
• Identifies business opportunities for efficiency and modernization within the scope of their team and across the organization as a whole
• Defines business strategy and articulates budget required to achieve with full risk/opportunity scope
• Develops strong working relationships with cross functional departments and or outside vendor
• Is accessible to contributors at all levels
• Responsible for the care and wellbeing of team members without sacrificing business objectives

Preferred Qualifications

No preferred qualifications provided.