Principal Product Development Program Manager – Operations
| Company | PagerDuty |
|---|---|
| Location | Washington, USA, Oregon, USA, California, USA, Nevada, USA, Arizona, USA, Remote in Canada |
| Salary | $161000 – $271000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of experience in technical program management, with at least 5 years focusing on engineering operations
- Strong understanding of software development lifecycle, DevOps practices, and cloud technologies
- Proven track record of successfully delivering large-scale highly technical programs
- Deep knowledge of CI/CD, infrastructure automation, and operational monitoring
- Proven track record of change management and being an agent of change in a software development environment.
Responsibilities
- Lead complex, cross-functional technical programs focused on engineering operations, infrastructure, and process improvements that support operational excellence in Product Development.
- Develop and maintain program roadmaps, ensuring alignment with the Prod Dev strategy, engineering priorities, and critical path execution.
- Partner with engineering leaders to identify operational bottlenecks and implement scalable solutions
- Establish and track key performance indicators (KPIs) for engineering operations and productivity
- Facilitate technical decision-making processes and drive consensus among multiple stakeholders
- Lead incident management process and implement improvements as needed
- Other responsibilities in operational support of the Product Development department of PagerDuty as needed.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Professional certifications in Project Management (PMP) or Agile (CSM, SAFe)
- Experience with cloud platforms (AWS, Azure)
- Knowledge of containerization and orchestration technologies (Docker, Kubernetes)
- Background in site reliability engineering (SRE) practices
- Experience with incident management and on-call operations
- Track record of implementing engineering productivity improvements