Principal Process Manager – Retail Bank

Principal Process Manager – Retail Bank

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of Project or Process Management Experience
• At least 1 years of experience using Google Suite or Microsoft Office

Responsibilities

• Participate in an agile team that solves complex problems and supports transformational initiatives.
• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
• Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review.
• Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately.
• Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity.
• Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment.
• Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines.
• Track and share delivery progress with Market Operations Senior Leaders regularly.
• Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates.

Preferred Qualifications

• Bachelor’s Degree or Military Experience
• Knowledge of Branch or Cafe procedures and policies
• At least 3 years of Project or Process Management Experience
• BPM, Lean, or Six Sigma certification
• PMP or Project Management certification