Principal Process Manager
| Company | Capital One |
|---|---|
| Location | Plano, TX, USA, Richmond, VA, USA, Charlotte, NC, USA |
| Salary | $93400 – $106600 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree or Military experience
- At least 2 years of Process Management experience
- At least 1 year of experience within Microsoft Office or Google Suite
- At least 1 year of experience in Jira and Confluence
Responsibilities
- Direct accountability for 3-4 Data Support Associates across geographies
- Collect, analyze, and report on data to provide transparency to senior leadership and executives
- Manage data maintenance requests and issues, while developing strategies to improve data quality and processes
- Identify areas of data process risk and develop mitigation/issue resolution strategies
- Create and moderate formal data dashboards and artifacts including data visualizations, procedures and process flow diagrams
- Partner across Commercial Operations, Technology, Product, and Analysts to discover areas of opportunity for data support needs and occasionally collaborate across teams on larger initiatives
- Coach to excellence ensuring satisfaction of job duties following policies, standard and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; track and escalate breakdowns in the process, asking the right questions and identifying/involving the right stakeholders to correct breakdowns
- Foster an environment of trust, collaboration, and belonging, while setting a constantly rising bar for top performance
- Empower, develop, coach, and recognize team to reach personal, professional, and team goals
- Stay connected and aware of team performance as it relates to people leadership, inclusion and engagement
Preferred Qualifications
- At least 3 years of experience in Process Management
- At least 1 year of experience with data analysis and reporting
- At least 1 year of experience with Tableau, Salesforce, or other business reporting and workflow tools
- Certification in Lean, Agile or Six Sigma
- At least 1 year of experience in a People Leader Role