Principal Partner Success Manager
| Company | Anaplan |
|---|---|
| Location | San Francisco, CA, USA, Miami, FL, USA, New York, NY, USA, Minneapolis, MN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s and / or Master’s Degree
- 15+ years of IT experience including 10+ years of general EPM consulting experience
- Functional knowledge of Supply Chain with experience in leading supply chain application implementations / presales
- Technical knowledge of SaaS applications, cloud platforms, and data management is a must, either as pre-sales or implementation architect.
- Expert software pre-sales, training, facilitation, and technical workshop delivery skills
- Excellent communication and presentation skills
- Familiarity with a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)
- Demonstrated experience as a coach and mentor in a software implementation environment
- Ability to work across multiple functions and within a regional, remote team
- Highly organized, customer-focused, and innovative
- Results-oriented, motivated, self-starter, and grounded in integrity
- Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach
- Flexible and able to work in a fluid environment with changing priorities
Responsibilities
- Drive partner-led growth through partner technical GTM, enablement, and delivery excellence activities
- Observe, coach, and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshops
- Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales, and Channel resources
- Work cross-functionally with product, application CoE, engineering, and content owners to evaluate, curate, and design state-of-the-art and scalable enablement and assets for partners
- Drive the partner agenda internally based on partner needs and the business objectives of the region/function supporting
- Drive thought leadership within the team on various technical topics related to the Anaplan Apps and platform, by creating content for blogs, technical write-ups, How-To guides, partner newsletter, demos, and other technical assets
- Continually evaluate onboarding and training needs for new and existing staff members
- Liaise with Partner Operations to review and develop partner metrics that assist in decision-making
- Shape partner GTM by engaging with priority partners, enabling them on the Anaplan value proposition, curating joint assets and solutions, and driving a joint GTM along with Alliances
- Enable partners to identify opportunities, position the Anaplan solution, and get them ready to implement
- Review partner customers’ portfolio health and design any required action plans
- Make recommendations and assist with additional training and onsite support if required
- Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc.
- Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high quality, relevant and localized materials. Subjects to include: Decision Excellence, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases
- Establish and host Partner Days, partner workshops, and enablement events, within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales and Support.
Preferred Qualifications
- Experience in implementing EPM platforms, SaaS applications/platforms preferred
- 4+ years of Anaplan deployment experience or any other EPM deployment experience is preferable