Principal Engineering Escalation Engineer
| Company | Palo Alto Networks |
|---|---|
| Location | Santa Clara, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- BE /B.tech or equivalent technical graduation is mandatory or equivalent military experience required
- Career level experience in support service, technical support or similar troubleshooting related role
- Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
- Able to explain complex technical issues to non-technical people
- Able to have open discussions on network design, network security and related technical topics
- Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
- L1-L3 (ISO model) troubleshooting
- Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
- Troubleshooting VPNs (IPSec and SSL tunnels)
- Pcap analysis (via Wireshark and other tools)
- Hardware troubleshooting for telecommunications equipment
Responsibilities
- Intercept and assist or drive technical escalations that come to the executive level in engineering
- Speak with executive levels at customers, delivering discussions about the situation
- Explain the root cause or progress toward it
- Provide status internally
- Address technical questions during customer interactions
Preferred Qualifications
- Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
- Cloud deployment for AWS, GCP, Azure or KVM based solutions
- C, C++ and python programming languages (Good to have)