Principal Education & Training Specialist
| Company | Medtronic |
|---|---|
| Location | Brampton, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- High School Diploma or equivalent, or;
- Associate’s Degree, or;
- Bachelor’s degree.
- 11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a High School Degree, or;
- 9+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with an Associate’s degree, or;
- 7+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a bachelor’s degree.
- Proven effectiveness in planning, coordinating with and reporting activities to Operations Head
- Ability to demonstrate impact and success achieved as an educator in measurably improving performance and compliance to target operating and/or service standards
- Proven communication, listening and motivational skills
- Experience in digital training platforms
- E-learning
- Skilled Presenter- Experience training big groups of people.
- An effective education coach at the frontline advisor level
- Available to travel in and out of the country
Responsibilities
- Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
- Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
- Ensures training program(s) meets company and customer objectives.
- Maintains communication with customers to ensure effectiveness of training.
- May utilize trainers with technical expertise.
- Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR).
- Formulates and executes training and education programs, including objective setting, curriculum and material development, instruction methodology and key success measurement indicators for Sales Associates, Marketing Associates, HCPs, and Association partners.
- Ensures training program(s) meets company and customer objectives.
- Manage sales training function and efforts for the Business regions, to increase sales performance and enhance sales force competency.
- Provides leadership and support to the Sales and Marketing team members with focus on current and future clinical initiatives to ensure an outstanding patient onboarding experience and successful product launches.
- Maintains communication with customers to ensure effectiveness of training.
- Collaborates with internal partners as required for programs, projects or individual situations, including Clinical Research, Marketing, Legal, Regulatory, Sales, etc.
- Continues HCP contact to ensure ongoing needs are understood and that team and program development are aligned with those needs.
- Creates, reviews and updates standard operating procedures and work instructions as required.
- Adhere to education and training compliance and monitoring processes and standards.
Preferred Qualifications
-
No preferred qualifications provided.