Principal Customer Success Architect – Privacy & Compliance
| Company | OneTrust |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, New York, NY, USA, Atlanta, GA, USA |
| Salary | $108750 – $163125 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- BA/BS in a related subject is required
- 8+ years in a role within software consulting or related experience
- 3-5 years of experience in a Privacy role
- Demonstrated success working with enterprise customers on technical products
- Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
- Practical experience in troubleshooting software and web services
- Experience in using software for reporting and task management such as Salesforce preferred
Responsibilities
- Establish Trusted Advisor status with senior business and technology leaders
- Develop and present strategic application and architectural design documents leveraging OneTrust best practices
- Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs
- Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures
- Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance
- Collaborate with external teams to align roadmaps and technical architectures with strategic business goals
- Translate and implement strategic needs into practical OneTrust technology-driven solutions
- Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action
- Effectively present to both implementation teams and C-level executives, earning their trust
- Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges
- Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards
- Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery
- Engage with customers to build long-term strategic relationships and ensure ongoing success
- Mentor less experienced team members and customers to enhance their strategic skills and understanding
- Establish structured feedback loops with customers to continuously improve OneTrust products and services
Preferred Qualifications
- Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
- Familiarity of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
- Intermediate/ Expert working knowledge of the following: APIs (REST and SOAP), File access, sharing, and/or management workflows (S3 and SFTP), Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.), Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
- Extensive experience implementing and troubleshooting integrations
- Excel at learning emerging technologies and creating technical solutions