Principal Clinical Specialist CRM

Principal Clinical Specialist CRM

Requirements

• High School Diploma PLUS a minimum 11 years of work experience in clinical cardiac device/EP role, or sales or service in a cardiac device company -OR-
• Associate degree PLUS a minimum 9 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company -OR-
• Bachelor’s Degree PLUS a minimum 7 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company
• Current or prior IBHRE (NASPE) Certification

Responsibilities

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions, and patient management offerings
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Preferred Qualifications

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines