Principal Client Advisor
| Company | Karat |
|---|---|
| Location | Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, California, USA, Washington, DC, USA, Texas, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, Georgia, USA, Virginia, USA, Rhode Island, USA, New York, NY, USA, Massachusetts, USA, North Carolina, USA, Missouri, USA, Illinois, USA |
| Salary | $120000 – $140000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of enterprise customer success, strategic account management, or similar client-facing roles
- Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
- Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
- Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
- History of managing large-scale technology implementations or transformation projects
- Deep expertise in building business cases and ROI analyses to justify program expansions
- Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
- Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)
Responsibilities
- Serve as the strategic advisor for the Company’s most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes.
- Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
- Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company’s solutions to address complex organizational challenges and achieve measurable business impact.
- Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership.
- Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account.
- Act as the client’s voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience.
- Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks.
Preferred Qualifications
- Startup (fast-paced, high-growth, quick-change) experience preferred