Principal Associate – Risk Management – Issue & Event Management – Card
| Company | Capital One |
|---|---|
| Location | McLean, VA, USA, Richmond, VA, USA |
| Salary | $106700 – $133900 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma, GED, military experience or equivalent certification
- At least 2 years of Project Management or Process Management experience
- At least 2 years of Operations, Financial Services Compliance or Risk Management experience
- At least 2 years of experience supporting, partnering and interacting with internal business clients
Responsibilities
- Guides business customer through Risk Event and/or Issue containment and remediation
- Work with internal process owners, analysts, tech, and third parties
- Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
- Makes recommendations and provides guidance to the business
- Relationship management – coordinates, influences and negotiates – ensures timelines are met and remediation projects move forward
- Helps drive investigation of root cause and/or problem solving for remediation projects
- Coordinates with various teams to ensure timelines are met and remediation projects move forward
- Maintains all artifacts, evidence and entries into the system of record
- Training and development of others, as necessary
- Uses judgment to escalate situations to leadership in a timely manner
- Driving process improvements aligned with desired customer outcomes
- Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings
- Understanding and utilizing all Risk Management tools and systems available
- Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way
- Working collaboratively with direct team and business partners, sharing tools, ideas and expertise
Preferred Qualifications
- Bachelor’s Degree
- 3+ years Process Management or Project Management Experience
- 3+ years of Operations, Financial Services Compliance or Risk Management experience
- 2+ years of risk methodologies and corporate risk practices experience
- PMP, Lean, Agile or Six Sigma certification