Principal Associate – Process Manager – Data Privacy Team

Principal Associate – Process Manager – Data Privacy Team

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience

Responsibilities

• Manage and Fulfil Data Subject Access Requests (DSARs); oversee the intake, verification, response, and fulfillment of consumers request to access, delete, or opt out of the sale of personal information.
• Monitor DSAR workflow tools: utilize privacy management platforms and internal products to track DSAR request, ensure timely processing, and maintain auditability
• Ensure compliance with Consumer Identity verification: implement and follow procedures for verifying the identity of requisitions in accordance with regulatory guidelines
• Collaborate Cross-Functionally: work closely with Legal, Compliance, Product, Engineering, Customer Support, and other business units to gather fulfil DSAR responses and continuously improve processes
• Ensure Timely Compliance: monitor response timelines, and escalate delays or complex cases as needed to ensure compliance
• Document and Report Metrics: Maintain documentation of requests, responses, and resolutions; develop reports on DSAR volumes, response times, and trends for internal review and regulatory review
• Evaluate and Improve Processes: continually assess privacy processes for efficiency and effectiveness, and recommend improvements to meet changing regulatory or operational requirements
• Stay abreast of Privacy Regulations: monitor updates to the CCPA and other applicable privacy laws (e.g., CPRA, GDPR), and make recommendations to processes accordingly
• Assist with Training and Awareness: provide guidance and training to associates in the lines of business on privacy procedures, consumer rights under CCPA, and internal privacy best practices
• Support Regulatory Inquires or Audits: Prepare documentation and evidence of compliance activities for audit requests and/or investigations by regulators

Preferred Qualifications

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 1+ year of experience in Compliance or Risk Management
• 2+ years of experience in Process Management