Principal Architect – Technical
| Company | T-Mobile |
|---|---|
| Location | Frisco, TX, USA, Bothell, WA, USA, Bellevue, WA, USA, Denver, CO, USA, Overland Park, KS, USA |
| Salary | $123800 – $223300 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree, in lieu of degree, equivalent industry experience may be considered.
- 7-10 years of progressive experience in software engineering/enterprise architecture/technology leadership across multiple products, systems and/or platforms coupled with strong business acumen and executive presence.
- 7-10 years’ experience working in solutions design and enterprise architecture delivering IT solutions.
- 7-10 years’ experience in Enterprise applications, PLM, middle-tier services, database, storage, distributed computing, virtualization and/or application technology.
- Software Engineering
- Enterprise Architecture
- Communication
- Solution Architecture
- Contact Center Architecture
Responsibilities
- Collaborate cross-functionally with stakeholders to deliver Contact Center modernization roadmaps, aligning technical innovation with customer experience objectives and operational efficiency.
- Drive the exploration and adoption of Generative AI solutions to enhance automation, improve customer experience, and optimize agent performance within Contact Center operations.
- Apply in-depth understanding of IVR, CTI, call routing, and agent desktop frameworks, along with compliance and security best practices in the Contact Center space.
- Architect solutions that seamlessly integrate telephony, CRM, AI-driven analytics, omnichannel engagement, and real-time reporting systems.
- Demonstrate expert knowledge of industry-leading Contact Center platforms and ecosystems, including Cisco, Google Cloud Contact Center AI, Microsoft Dynamics/Teams, Amazon Connect, and other sector leaders.
- Provide technical leadership in the design and implementation of Contact Center technologies, ensuring alignment with enterprise standards and long-term business goals.
- Lead architectural planning and delivery for large-scale Contact Center deployments, with emphasis on enterprise-grade scalability, high availability, and complex systems integration.
- Practical experience with Cisco Unified Contact Center Enterprise (UCCE) environments, including configuration, deployment, and ongoing optimization.
- Demonstrated experience in IVR Natural Language Processing (NLP), Text-to-Speech (TTS), and Speech-to-Text (STT) application creation, deployment, and optimization.
- Partners with Digital Architects evangelize Architecture principles and best practices across the organization.
- Serves as a Lead or contributing Architect on multiple strategic projects representing and driving architectural design decisions for T-Mobile systems.
- Maintains accountability for solution designs all the way to deployment.
- Owns overall architecture for multiple capabilities across multiple systems.
- Collaborates across the Enterprise on frameworks, standards and libraries.
- Supports product lifecycle from business discussions through test/deploy as it relates to requirement refinement and data designs business needs.
- Creates scalable, extensible designs (for high complexity initiatives) that are easy to implement and perform and follows architecture standards for IT system design and enable success for IT teams.
- Proactively identifies, addresses and escalates (if needed) when solutions are overly complex or will compromise implementation.
- Develops proof-of-concept (POC) and prototypes to help illustrate approaches to technology and business problems.
- Works closely with the business during ideation and vision stages of new projects – helping define solution options to drive business case development prior to project funding and start-up.
- Provides support to Senior Architects on assessments and work-effort estimates for the business and routinely as part of the project intake process for our architecture team.
- Communicates solution designs clearly in multiple modes of communication – diagrams, documents, verbally.
- Works with Business and IT partner teams to understand and document system requirements for data, SLAs/service levels, user experience, archiving/legal requirements, training, data governance, and performance.
- Conducts peer reviews to solicit feedback on materials created.
Preferred Qualifications
-
No preferred qualifications provided.