Practice Manager – House Calls Program
| Company | CVS Health |
|---|---|
| Location | Lancaster, PA, USA, Reading, PA, USA, York, PA, USA, Allentown, PA, USA |
| Salary | $46988 – $102000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 2 or more years of experience in a supervisory role
- Proficient PC skills
- US work authorization
- Someone who embodies being ‘Oaky’
Responsibilities
- Hire, train, supervise, coach, mentor and manage a multi-disciplinary team
- Ensure the market is a Great Place to Work and teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times
- Ensure teams are providing great clinical care to high frailty patients according to defined pathways within the patient’s home, including relentless follow-through with home health, specialists, social workers, hospitals, SNFs, and specialists
- Ensure teams are providing an Unmatched Patient Experience, ensuring patients are delighted with the level of care they receive, and providing service recovery as needed
- Ensure market operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO, ensuring scheduling and billing processes are executed efficiently, ensuring that all Standard Operating Procedures are followed
- Drive results for patients in Oak Street Health’s care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the care team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
- Lead the implementation of operational initiatives, including training the team on new initiatives and workflows
- Assess and address root causes when goals are not reached. Lead the execution of continuous improvement initiatives
- Use Oak Street Health’s proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
- Build dyad relationship with Medical Director to lead the market and make collaborative decisions that support the best interests of the patients and care teams and drive success for the market
- Build relationships with care teams. Acknowledge and celebrate successes of care team members and communicate opportunities for improvement
- Listen to feedback from care team members and address concerns with constructive problem-solving
- Conduct performance reviews, discuss goals and help develop plans to achieve these goals
- Cascade both programmatic information to care team members as well as escalate care team concerns and ideas to program leadership
- Advocate for program, care teams, and patients
- Support a positive, Oaky culture of joy in practice
- Be an ambassador to corporate center-based field leadership by building relationships with regional leadership to grow program awareness, scope and coverage
- Lead and drive crossmarket projects, as assigned
Preferred Qualifications
- Bachelor’s Degree in a related field
- 5 or more years of experience in a supervisory role within a clinical setting
- Experience with Google Suite
- Experience successfully driving teams towards achievement of metrics