Practice Manager
| Company | Chewy |
|---|---|
| Location | Chandler, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Successful completion of the CVPM program and current certification is preferred.
- Ability to meet the qualifications for the CVPM designation.
- 3+ years of experience as a Practice Manager in practice
- 2 years of supervised experience with veterinary radiation machines preferred
- Experience mentoring and leading others.
- Ability to connect with clients and demonstrate empathy and compassion.
- Ability to manage conflict resolution.
- Excellent verbal / written communication, observational, and analytical skills
- Thrive in a fast paced, self-starter environment.
Responsibilities
- Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
- Work with regional and corporate leadership to provide support and continuous development for the practice team.
- Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
- Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
- Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
- Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
- Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
- Guide team with following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
- Communicate clearly and respectfully with clients and Team Members.
- Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
- Act responsibly giving the pharmacy holdings of the practice.
- Participation in self-development courses and Chewy Vet Care required compliance training.
- Perform related duties and assignments by management.
- Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
- Position may require some travel.
Preferred Qualifications
- 2 years of supervised experience with veterinary radiation machines preferred.