Practice Assistant
| Company | Spring Fertility |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $33 – $37 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Health care experience, specifically in fertility preferred
- Excellent communication skills
- Detail oriented
- Proficiency with EMR systems and scheduling software
Responsibilities
- Support facilitation of training and adherence for all protocols and policies
- Coordinate with manager to ensure engagement and development opportunities are in place to minimize turnover across all roles
- Support manager and Leads in developing, implementing, and coordinate training and education programs in conjunction with Network Lead
- Participate in regular observations and audits with MAs, PNs, and FD admins to ensure high quality performance
- Support the Manager, APP, Medical Director, and Laboratory Director on overall day to day operations of the office including the provider schedule
- Provide leadership presence and day to day support to satellite office(s)
- Support manager in daily active management to ensure SLAs for response time and abandonment rate are being met for all roles
- Maintain heightened expectations around patient and customer service creating a best in class care experience for all roles
- Assist the manager in resolving patient concerns and escalations in a timely and thoughtful manner
- Oversee cleanliness and up to date/professional look and feel of the office(s) on a daily basis
- Support all FDA audits and regulatory visits
- Support the investigation of regulatory or compliance related complaints received. Report findings and resolutions to leadership.
Preferred Qualifications
-
No preferred qualifications provided.