Postal Specialist

Postal Specialist

Requirements

• Must have a working knowledge of all four delivery routes.
• Must be trained in both the Route and Shipping Specialist position.
• Must have a working knowledge of all policies and procedures of the USPS, UPS and FedEx.
• Must be able to run the meter machine.
• Must train with Cashiering on cash handling policies and procedures related to accepting cash, checks, and credit card payments through our POS system.
• Working knowledge of the Windows operating systems.
• Working knowledge of the following software: Excel, Outlook, Word.
• Ability to develop a working knowledge of SCLogic Management Software.
• Working knowledge of Pitney Bowes shipping and processing software.
• Understanding the general postal process.
• High School Diploma Required.
• Experience in operating vehicles of different sizes ranging from sedans up through box trucks.

Responsibilities

• Properly sort incoming mail and packages based on knowledge of the University and its operations across 100+ departments.
• Evaluate daily delivery load and plan a logistically efficient route for delivery.
• Utilize custom software for scanning every package or item to be delivered and accurately enter delivery information into software.
• Load carts, vans, trucks, and box trucks with various packages and items for delivery.
• Safely operate LU vehicles ranging from cars to large vans and box trucks.
• Make at least three trips daily to the local USPS facility to receive and deliver USPS mail and packages.
• Use SCLogic package management software to receive, sort, and deliver all items.
• Provide faculty, staff, and students with accurate postal information or direct where to find an answer to any question.
• Deliver all University mail and packages to their respective location or department on campus via vehicle, walking (up to 6 miles daily), or a combination regardless of weather or number of items.
• Deliver mail and packages to departments off campus throughout the city.
• Pickup outgoing packages from both on campus departments and off campus departments.
• Deliver student packages to the student mail facility and pick up outgoing mail and packages from the student mail facility daily.
• Scan and process outgoing packages for the correct carrier and prep all outgoing items to be transferred to the respective carrier at the end of the day.
• Provide an accurate quote for items being shipped based on carrier preference, time of delivery, item size, weight, and destination.
• Aid the staff at the student mail facility during times of increased business in processing and delivering packages, following the student mail facilities policies and procedures.
• Research and identify incorrectly addressed mail and packages.
• Properly unload and sort incoming mail and packages from up to 4 different carriers based on knowledge of the University and its operations across 100+ departments.
• Reroute improperly addressed mail and packages to the correct location or carrier.
• Safely handle packages ranging in weight from 1lb to 100lbs.
• Communicate with customers via phone, email, or in person.
• Handle special shipping requests by departments outside of the normal operations.
• Process and handle rental agreements for in house rental boxes.
• Communicate with Route Specialists about departmental changes.
• Utilize various shipping resources to calculate shipping quotes from 3 different carriers.
• Communicate via phone to process shipments remotely.
• Scan incoming shipments and mail being held in facility and assign appropriate shelf location.
• Sort, organize, and prepare shipments leaving the facility based on individual carrier regulations and policies.
• Accurately process returned packages to their original sender based on carrier specifications.
• Accurately process and balance cash drawer daily.
• Operate meter machine to accurately apply postage to outgoing letter mail.

Preferred Qualifications

• Knowledge of operational procedures of USPS, UPS, and FedEx preferred.
• Generating reports and analyzing data for inconsistencies.